Shipping policy
Shipping Policy
Thank you for shopping with PawTrail Pets.
Order Processing
Orders are typically processed within 1–3 business days after payment is received.
You will receive an order confirmation email after placing your order and a shipping confirmation email once your order has been dispatched.
Shipping Times
Estimated delivery times:
- United States: 5–12 business days
- Canada: 7–20 business days
- International Orders: 7–20 business days
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, holidays, or other factors beyond our control.
Tracking Information
Tracking information will be provided when available. Please allow a few days for tracking updates to appear after shipment.
Shipping Costs
We offer free shipping on all orders.
Delayed or Lost Packages
If your package is significantly delayed or appears lost, please contact us at [support@pawtrailpets.com] and we will work with the carrier to resolve the issue.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. PawTrail Pets is not responsible for orders shipped to incorrectly entered addresses.
Contact Us
If you have any questions regarding shipping, please contact us at:
[support@pawtrailpets.com]